We always use noise-cancelling headphones for all of our appointments. We found this has been the number one thing which has helped the majority of our patients feel extremely comfortable because they zone out to the music that they love best, or catch up on their favourite shows and movies on Netflix. And they basically can’t hear anything that’s happening around them. And that helps to really settle the nerves and makes time pass by a lot faster.

The friendly smiling faces you meet here and the personal care and service. We take care to make every person feel comfortable, from the time they walk into our clinic. If that means a hand to hold in the treatment rooms, if it means anything that you need, we will do it for you to make sure that you are comfortable and relaxed.

We have happy gas. This is so effective from anyone with mild anxiety to for our super, super anxious patients. Patients feel the calming effects of the happy gas almost immediately, and this can be used from anything as routine as a regular dental scale clean appointment, to more complex treatments. Best of all, the effects wear off as soon as treatment is finished, so you’re able to go about the rest of your day immediately. This service is available at the Hawthorn premises, and is really relieves any nerves and fears that you have. We are also able to prescribe calming medications to take prior to appointments for patients that need this.

We take the time to talk through things, to make sure all your questions are answered to your satisfaction, and that all your concerns are discussed before we go through the procedure. There is no need to feel rushed and we won’t proceed until the patient feels comfortable with everything. Sometimes some people need to take more time to process exactly what’s going to happen. They need more time than others. That’s OK, and we make sure that we provide that so that they don’t feel pressured and rushed into anything they are not ready for.

We listen. Now I think this is actually the most important thing when it comes to anxious patients because a lot of the time, people are anxious because of previous dental history. You know, dentists have hurt them in the past, caused pain. They didn’t listen and it takes time to rebuild that trust again, trust that we’re not going to do the same thing as the previous dentist.